FAQs

 

WHAT ARE YOUR HOURS?

Our Natchitoches store is open Monday – Friday from 10-5. Our Shreveport store is open Tuesday – Friday from 9:30-5:30, and Saturday from 10:30-4:30. Any contact information you might need is on our CONTACT US page.

DO YOU REPAIR JEWELRY, AND IS IT DONE IN-HOUSE?

We do repair most all jewelry. Sometimes, depending on the metal and/or stones in your jewelry, there is nothing that can be done. However, we always do our best to make sure we take care of your jewelry. With the exception of watch batteries and simple jewelry repairs, most jewelry repairs – soldering, resizing, stone setting, and custom jewelry – are done in-house at our SHREVEPORT location.

HOW MUCH DOES IT COST TO HAVE MY RING RESIZED?

When resizing rings, many things factor into the cost. The price depends on whether you are sizing up/down, the type of metal, and whether your ring has stones that could potentially affect the resizing process. For example, a sterling silver ring would be less expensive to resize than a gold ring, BUT a gold ring with no diamonds would be less expensive than a white gold ring with diamonds in the band.

DO YOU MAKE SPECIAL ORDERS?

Yes, we do. Sometimes customers come in looking for something very specific in mind, and we may not have it in our inventory. We then search until we find what you are looking for and then we order it. Mr. Casey also makes custom jewelry!

HOW MUCH DOES IT COST FOR ME TO REPLACE MY WATCH BATTERY?

In most watches, the battery is what we consider a “small” battery which costs $10 plus tax. If your watch needs a large battery, the cost is $15 plus tax. Normally, a battery replacement is no more than $11 including tax.

WHAT IF I CAN’T PAY EVERYTHING ON THE SAME DAY?

Online purchases have the option to pay everything in one transaction or to pay in store. However, we understand that sometimes everything cannot be paid at once. If you are paying in store, there are three available options:

1)      You may pay in full the amount of your jewelry.

2)      You may place your item on layaway. If choosing this option, you must put 20% of the final price as a down payment. After you make a down payment, you have 3 months to finish paying the remaining balance. Once the balance is paid, you will be able to pick up your jewelry.

3)      You may apply for a loan through Tower Loans. You can choose to make a down payment or none at all. Whichever option you choose, Tower Loans will determine within a matter of minutes whether you are approved. Loans under $250 are for 12 months, and loans greater than $250 are financed for 24 months, with payments made directly by you to Tower Loan. If approved for your loan, you can leave with your jewelry the same day!

DO YOU BUY GOLD?

Yes, we buy 10K, 14K, 18K, and 24K gold. The amount we pay is based on the value of gold on that specific day, the karat gold, and whether it has stones. It is also based on its weight (pennyweight;dwt.) Please note that we do not buy dental gold.

CAN I HAVE MY JEWELRY APPRAISED?

Yes. Many times customers need a printed appraisal, signed by the jeweler, for insurance purposes. There is a $100 fee for an appraisal for insurance purposes.

DO YOU OFFER GIFT WRAPPING?

Yes, we offer gift wrapping for in-store purchases only.

IF I DON’T FIND WHAT I AM LOOKING FOR IN THE ONLINE STORE, CAN I MAKE A REQUEST?

Absolutely! If you have something in mind but cannot find it online, just send us an email at caseyjewler@yahoo.com, or fill out our contact form. Tell us what you are looking for, and we will do our best to help you find exactly what you need!